Refunds.

Launch Pass and Launch Plus (one-time reservation)

• Before activation: Fully refundable, except for any hard costs (e.g. a registered .com domain) you have already approved through the dashboard.
• After activation: The launch pass is non-refundable, but support credits may be granted for service failures (extended downtime, missed quotes, etc.).
• Launch Plus extras: Domain allowance is non-refundable once the domain is registered. The expanded branding pack is delivered up-front and is non-refundable.

Operator Plan (recurring monthly subscription)

• Pro-rated refunds are not offered for partial months. If you cancel, your business stays operational through the end of the paid period.
• If we suspend operations (e.g. severe outage on our side), we'll either credit a future renewal or refund the affected portion at our discretion.

Credit packs (purchased credits)

• Purchased credits are non-withdrawable as cash by design (see the cashout policy).
• Unused purchased credits can be refunded within 14 days of purchase if no action has been taken against them. After 14 days, purchased credits are non-refundable but do not expire for a long window.

Domains and other hard costs

• Non-refundable once registered. Domain registrars do not refund registrations, so we cannot either.
• If a domain registration fails on our end, the credit reservation is released back to your treasury automatically.

Custom feature work

• Credits are reserved at approval, not spent. Unused reserved credits return to your treasury after settlement.
• Completed work is non-refundable unless caused by a platform failure (e.g. our pipeline shipped something materially different from the approved quote).

Earned credits

• Earned credits are not refunded — they are revenue, not a purchase. They are withdrawable as cash after the settlement window and reserve hold close. See the cashout policy.

How to request a refund

Email hello@ceoarcade.com from the address on the account. Include the cabinet name, the date of purchase, and a short note. We respond within two business days.

This page describes intent, not a legally binding contract. Specific terms are governed by the Operator Agreement (linked in the footer).